Building Operational Resilience – FCA Policy Statement PS 21/3
Ensuring the UK financial sector is operationally resilient is important for consumers, firms and financial markets. It ensures firms and the sector can prevent, adapt, respond to, recover and [...]
FCA Guidance for firms on the fair treatment of vulnerable customers
On 23 February 2021, the Financial Conduct Authority (FCA) published its guidance ‘FG21/1 Guidance for firms on the fair treatment of vulnerable customers’ in which it explained its expectations [...]